Skincare that evolves with you

Certain skin concerns, like skin aging, can be visually diagnosed and treated with online care, such as Agency. As we age, our skin undergoes natural changes, including increased dryness, a gradual loss of collagen, and the appearance of common signs of aging such as wrinkles, discoloration, and changes in skin texture.

Our personalized prescription formulas are designed to treat skin concerns like fine lines, dark spots, firmness, and skin texture with clinically proven ingredients, often utilizing gold-standard topical ingredients like tretinoin and hydroquinone. We also offer several non-prescription products to help complete your routine and hydrate the skin.

Multitasking products at Agency are designed to maximize efficacy and minimize irritation while making skincare easy to use by streamlining your routine. Guidance from a licensed dermatology provider along with following evidence-based skincare practices can help one achieve their skin goals. Over time, the strength of your formula can be increased or decreased to find what works for you.

Yes! Every Agency patient is paired with a licensed board-certified physician, physician assistant, or nurse practitioner in their state. As it is important to establish an ongoing relationship, all your follow-up consultations and messages are sent to your designated dermatology provider. If your dermatology provider is out of office or in case you need to switch dermatology providers, your new provider will have access to your full medical history with Agency for a smooth and seamless transition of care.

Our physicians, physician assistants, and nurse practitioners specialize in dermatology and work closely alongside our board-certified dermatologists.

Your licensed dermatology provider is happy to answer questions you have throughout your treatment. Common examples include:

• Questions about your personalized prescription formula(s)

• Requests to adjust your prescription based on new concerns and goals

• Product recommendations to complement your Agency routine

• Tips to help manage dry skin

• Questions about the treatment of aging skin, along with other concerns like acne and rosacea

In some cases, your Agency dermatology provider may recommend that you see a local dermatologist if needed.

With consistent use, many patients notice a difference within 2-6 months—but everyone’s skin is different, so this timeline might vary for you. It’s also important to remember that this is a long-term journey! We’re taking care of your skin today and working to help prevent future damage

Once you complete the signup questionnaire, a dermatology provider licensed in your state will review your skin goals, medical history, and photos of your skin. Depending on the products you’ve selected and what your dermatology provider determines is appropriate, your personalized prescription formula(s) are prescribed and you’ll be sent a treatment plan.

Your treatment plan includes information on the ingredients in your formula(s), how to use your products, treatment expectations, and any additional important information shared by your dermatology provider. Agency is a subscription service–you'll receive your products delivered to your door at your desired cadence and can reach out to your licensed dermatology provider for questions and formula changes if needed along the way.

Retinol and tretinoin are both topical retinoids commonly used to target visible signs of aging like fine lines and dark spots. Retinol is available in over-the-counter products. Tretinoin is stronger and requires a prescription. In fact, tretinoin has been observed to be up to 20x stronger than over-the-counter retinol. Tretinoin is generally considered the gold standard topical ingredient for treating wrinkles, fine lines, uneven skin tone, and acne.